Looking for Answers?

You have come to the right place. You will find a sampling of questions that we have received from our user community. If you don't see what your are looking for, let us know.

General SeeSaw Ad Questions

• What is SeeSaw Ads?
• What products and services does SeeSaw Ads offer?
• What is digital signage?
• How can SeeSaw Ads make placing a digital signage buy easier?
• What are the advantages of using digital signage?

How to Get Started with SeeSaw Ads

• How do I get a SeeSaw ads account?
• How do I sign into SeeSaw Ads?
• How can I change my password?
• Are there any password rules?
• I've forgotten my password. How can I retrieve it?
• How is the dashboard used?
• How are people added to SeeSaw Ads?
• How can I invite colleagues to SeeSaw Ads?

Using Explore

• What is Explore?

Campaign Planning

• How do I plan a campaign?
• Who can plan campaigns?
• How are campaign start and end dates selected?
• Can I view or modify my campaign?
• How is my campaign budget used?
• What are email notifications?
• How can my team view or update my campaign?
• How can I export campaign information?
• How does SeeSaw Ads match targets to available venues?
• How do I use maps in my campaign?
• How will I know when my ad has run?
• When will I be billed for my media?
• What is campaign proposal generation?
• How can I create proposals in SeeSaw Ads?
• What is Life Pattern Marketing?

Exporting Campaign Information

• How is export used?
• Who can export campaign information?
• How can I export files?
• I'd like to save my exported files. How can I do this?

Targeting Ads

• How do I target my demographic?
• Can I prioritize my demographic target?
• How do maps work?
• Can I control where my ad is shown?
• How does SeeSaw Ads match venues to my targets?

Media and Pricing

• What is Media Pricing?
• How is Media Pricing calculated?
• What are the top 20 DMAs?
• What is CPM?
• What is an affidavit?
• What types of out-of-home advertising are available?
• How can I include animated logos with my campaign?
• What does audience composition mean?
• What is an avail?
• How is average frequency applied?
• How are spots run?
• How are bookends used?
• What is a channel?
• What is an Impression Goal?

Creative Formats

• What creative formats are available?
• How can I upload my creative?

Trafficking and Post Campaign Purchase Details

• What happens after I purchase a campaign?
• What is an insertion order?
• When will I receive the media run schedule?
• How are sign networks notified of pending campaigns?
• How will I know which creative runs, and when?
• How will I know if the creative has been QA'd or approved by a sign network?
• What happens if I haven't submitted my creative?
• Will my agency/company be billed for incomplete campaign runs?
• What happens after sign networks complete their campaign run?
• When will I receive a campaign post-run affidavit
• Who will convert my media if it's in the wrong format?

Billing

• How will I be billed for my media?
• What are SeeSaw's payment terms?
• When will I be invoiced?
• Is my company reimbursed if my ad does not run?
• What is the broadcast calendar?
• How does the discount work?
• Does SeeSaw have a rate card?
• What is a make good?
• How can I maintain billing information in SeeSaw Ads?
• How does the discount work?
• Are SeeSaw Networks' financial numbers net or gross?
• What are SeeSaw Networks' Terms of Service?

Reporting and Measurement

• What is a proof-of-play report?
• What do proof-of-play reports include?
• What should I do if I find reporting discrepancies?

Administering My Company's Account

• How can I assign user access or roles to team members?
• Can my team have access to campaigns?
• How are users added to SeeSaw Ads?
• How are users removed from SeeSaw Ads?
• How can I view or change user profiles?